These are our Terms & Conditions.

Thank you for visiting manororganicfarm.co.uk

Please read these User Conditions before using this site which is operated by Manor Organic Farm Shop Limited, a company incorporated in England, whose registered office is Manor Organic Farm, 77 Main Street, Long Whatton, Loughborough, Leicestershire, Le12 5DF (registered with company number 07410116) and registered for VAT purposes with number 995490756. We operate this site for the purpose of promoting and selling the products and services supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. We reserve the right to modify these conditions at any time. If at any time you do not wish to accept these conditions then you may not use this site.

Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content.

All content is the intellectual property of Manor Organic Farm Shop Ltd and cannot be copied in any way without the express written permission of the directors.

This site and its content are provided “as is” excluding warranties of any kind, either express or implied. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features. You acknowledge that your use of this site and its content is at your own risk.

Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

To order from us, you must register with us. This is not a credit account; payment will be required upon delivery of goods. This account can be set up by following the instructions on the Website.

To set up an account with us you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age. Payment will not be accepted by anyone under this age

If you are unsatisfied with any of our products we will be happy to offer a replacement item. In certain cases a discount may be offered against your next purchase, which will be credited to your Manor Organic Farm Shop account balance. Please contact us with any complaints or queries about the products delivered and they will arrange for one of the above or if required a refund.

Please be aware that due to the perishable nature of our goods we are unable to accept cancellations less than 3 working days before your delivery is due.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, within the order deadlines specified on our Website.

The personal and payment details you give to us are governed by our privacy policy. Please click on the link at the bottom of the page entitled ‘privacy policy’ for more details

When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately.

If we have reason to believe there is a security breach, or that the website is being misused, we may require you to change your password or we may suspend or cancel your account.

We cannot accept any liability for how long it takes the bank to process the payment.  We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.

If a payment has been rejected by your bank, you will not be able to amend, cancel or add to your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again. You can, however, change orders by calling or emailing us (contact details are on the Website), during our office opening hours and subject to our order deadlines.

You must be over the age of eighteen to purchase alcohol from us. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order.

Your submission of an order amounts to an offer to enter a contract to buy the products from us, you cannot then withdraw or cancel your order except as stated below.

No order is accepted from you until our Website displays an order confirmation message. A contract for our sale of Products to you arises on our acceptance of your order.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

All Products offered by us are subject to seasonal changes in supply levels and supply prices
Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the Website.
We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.

All prices for Products are inclusive of any applicable VAT.

We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.

We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website

You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using our services.

We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil
unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

It is important for you to know that nothing in these terms affects your statutory rights

Manor Organic Farm Shop Ltd handles celery, celeriac and nuts, gluten, celery, celeriac, soya, sulphites and milk. We cannot guarantee that traces of these produces will not be found in your food.